Thursday, May 29, 2008

I'm a very satisfied customer!

Lately I've been hearing a lot about companies with poor customer service, poor quality merchandise, etc. I thought you all might be interested in a company with great products and fantastic customer service.

Wired Up Beads has the most comfortable pliers I've ever used. They're called Wubbers. The handles are lightly padded but not so much that they are bulky and awkward. The jaws have already been filed perfectly so they don't mar the wire. I hate buying pliers and then having to file the jaws. WUB has already done that for you! Prices are great too.

The only affiliation I have with the company is as a VERY satisfied customer. In addition to the great pliers, the customer service is excellent. Before purchasing, I had some questions. Patti answered all my questions promptly (via e-mail) and I had my new Baby Wubbers in about 3 days (from Texas to Virginia). There was a mix-up with the invoicing and Patti resolved it in my favor, even though the error was on her part. To top it all off, she liked my jewelry and bought a bracelet from me!

In addition to pliers, WUB sells other tools, beads, wire, jump rings, and findings. I haven't tried any of these items yet, but the prices seem reasonable. Check them out at http://www.wiredupbeads.com/ .